Locked out in Vienna? Call 01 997 71 90 — you will receive a binding fixed price on the phone, and our technician arrives in 20 to 30 minutes. A standard door opening costs from €60 during daytime, including travel anywhere in Vienna. Evening and weekend surcharges are transparent and quoted before we drive. We open 99% of slammed doors without any damage. Aufsperrdienst Berger is a government-registered Vienna locksmith (GISA: 38955860) with over 300 Google reviews at a 5.0 average — paying cash or by card, with a proper invoice every time.
What an Emergency Call Actually Costs
The most important thing when you are locked out: knowing the price before anyone shows up. Our pricing is simple — a base price for the door type plus a time surcharge if applicable. Travel within Vienna is always included. No hidden fees, no surprise charges at the door.
| Situation | Fair price | Scam territory |
|---|---|---|
| Simple door, daytime | from €60 | €200–400 |
| Apartment door, evening | from €128 | €350–600 |
| Security door, weekend | from €158 | €500–1,000 |
| Locked door + cylinder | from €238 | €800–2,000+ |
For detailed pricing with example calculations and insurance tips, see our complete price list.
Time Surcharges
Surcharges outside regular hours (Mon–Fri 08:00–17:00) are standard across the locksmith industry and cover standby costs:
- Evening (17:00–22:00): + €49
- Night (22:00–08:00): + €59
- Weekend & holidays (all day): + €59
Price guarantee: You receive the exact total by phone before the technician leaves. If the price does not work for you, we do not drive — at no cost to you.
Now you know the prices. Locked out? We are there in 20–30 minutes.
How to Spot a Legitimate Locksmith in Vienna
Locksmith scams are a documented problem in Austria. The Arbeiterkammer Wien (Vienna Chamber of Labour — Austria's main consumer protection body) regularly warns about rogue operators charging €500 to over €2,000 for simple door openings that should cost €60–130.
As a tourist or expat, you may not be familiar with the Austrian system that protects you. Here is what matters:
4 checks before you call any locksmith
These points separate legitimate operators from scammers. Check them by phone before anyone shows up.
Ask for a binding fixed price on the phone
A real locksmith will quote a concrete number. "We will see on-site" is a red flag.
Ask for the GISA number
Every legal locksmith in Austria holds a GISA trade license. Ours is 38955860 — verify any number at gisa.gv.at.
Verify a real business address
Legitimate businesses have a fixed location — not a P.O. box or forwarding number. Ours: Handelskai 208, 1020 Vienna.
Check Google reviews
Look for quantity, recency, and detailed content. Generic one-line reviews can be fake.
Your Consumer Rights in Austria
Austrian law protects you even in emergency situations. Under § 1170a ABGB, you are entitled to a cost estimate before work begins. If the price changes on arrival, you may refuse the service and call someone else. If pressured, pay "under reservation" (Zahlung unter Vorbehalt — write this on the receipt) and contact the Arbeiterkammer Wien at 01 501 65.
Insurance: Your Austrian policy may cover this
Most Austrian household insurance policies (Haushaltsversicherung) cover locksmith costs between €200 and €500 per incident. You need an invoice showing the company name, GISA number, detailed service description, and date. Our invoices include all of these by default — submit directly to your insurer.
We Cover All 23 Vienna Districts
From our base at Handelskai in the 2nd district, our technicians reach any location in Vienna within 20 to 30 minutes. The Innere Stadt and surrounding central districts are often reachable in under 15 minutes. No district is too far — from Favoriten to Döbling, Hietzing to Donaustadt.
Beyond standard door openings, our emergency service includes lock replacement after key loss, immediate help after break-ins, security door opening, and car opening if you are locked out of your vehicle.
Available 24/7 — right now. Fixed price by phone, technician in 20–30 minutes.
Related pages
Door Opening
Professional door opening methods, process, and what to expect.
Learn morePrice List
All fixed prices: base rates, surcharges, and example calculations.
Learn moreLock Replacement
When a cylinder change is needed and what it costs.
Learn moreSecurity Doors
Specialized opening and service for WK2–WK4 security doors.
Learn moreService Areas
All 23 Vienna districts — arrival times and local information.
Learn moreLocksmith Vienna
Our main service: 24h locksmith across all of Vienna.
Learn more